Thank you for shopping at SHOPTIVIO.
We want you to have a positive experience with our digital products. Because our products are delivered digitally and can be accessed or downloaded immediately, different refund conditions apply compared with physical products.
Digital Products
Due to the nature of digital products, purchases are generally non-refundable once the product has been downloaded, accessed, or delivered.
This includes, but is not limited to, digital templates, downloadable files, design resources, guides, documents, and other digital content sold through SHOPTIVIO.
Refund Eligibility
We may consider a refund when:
- You received the wrong digital product.
- The downloaded file is corrupted or defective and we are unable to provide a working replacement.
- A technical problem on our side prevents you from accessing the product.
- You were charged more than once for the same purchase.
- A refund is required under applicable consumer protection law.
Before issuing a refund for a technical issue, we may first attempt to resolve the problem or provide a replacement file.
Non-Refundable Situations
Refunds will generally not be provided when:
- You changed your mind after purchasing or accessing the digital product.
- You purchased the product by mistake.
- You no longer need the product.
- You lack the required software, device, knowledge, or technical requirements to use the product when those requirements were clearly stated before purchase.
- You request a refund after successfully downloading or accessing the product without a qualifying issue.
Technical Issues
If you experience a problem downloading, opening, or accessing your purchase, please contact us.
We will make reasonable efforts to help resolve the issue and, where appropriate, provide a replacement or corrected file.
Refund Requests
If you believe you are eligible for a refund, please contact us through our Contact Us page.
Please include:
- Your name
- Your order number
- The email address used for the purchase
- The name of the product
- A brief description of the issue
We may request additional information or screenshots when necessary to investigate the problem.
Approved Refunds
If your refund request is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Consumer Rights
Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded under applicable consumer protection laws.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us through the Contact Us page on SHOPTIVIO.COM.
Last updated: August 2026